Refund and Cancellation Policy

1. Refund Policy

We aim to provide high-quality products to our customers. However, refunds are available under the following conditions:

• Defective or Damaged Products: If you receive a damaged or defective item, you can request a refund or replacement within 7 days of delivery.
• Incorrect Items: If the item delivered does not match your order, please contact us for a resolution.
• Non-Refundable Items: Items marked as "Final Sale" or customized products are non-refundable.

2. Cancellation Policy

a. Customer-Initiated Cancellations

You can cancel your order within 24 hours of placement by contacting us at Support@jannat.agency or calling 9289173098. Cancellations after 24 hours may not be possible if the order has already been processed.

b. Company-Initiated Cancellations

We reserve the right to cancel an order due to the following reasons:

• Product unavailability.
• Payment issues or non-verifiable details.
• Suspicious or fraudulent activity.

In such cases, a full refund will be issued to the original payment method.

3. Refund Process

Refunds will be processed within 7-10 business days after approval and will be credited to the original payment method.

4. Contact Us

If you have questions or concerns about our Refund and Cancellation Policy, please reach out to us:

• Address: Shop No. 22A, Ridhi Sidhi Tower, Ground Floor, Jodhpur, Rajasthan, PIN 342004
• Phone: 9289173098
• Email: Support@jannat.agency